FREQUENTLY ASKED 

QUESTIONS

Print Products

 

Frequently asked questions

Orders

When will I get my order?


It usually takes 3-7 days for our partner (Printful) to fulfill your order, after which it is shipped out. The shipping time will depend on your location, but can be estimated as follows: USA: 3-4 business days Europe: 6-8 business days Australia: 2-4 business days Japan: 4-8 business days International: 10-20 business days Please note these times may be impacted by delays due to COVID-19 pandemic and this out of our and Printful's control. Likewise, tracking links may not be updated.




Can I insert pictures in my FAQ?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




Can I insert a video in my FAQ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.





Shipping


Colabs


Returns


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